Report Faulty

CHECKING PERIOD - Please ensure all goods are checked asap after receiving delivery. Please provide a basic inspection of the goods ideally within a few days of receiving the delivery to ensure:

  • You are happy with the goods you have purchased
  • There are no obvious breakages on delivery
  • There are no obvious faults or damages with the goods
  • You have received the correct goods you have ordered and there are no shortages

Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline. Thank you.

Once submitted you will receive an email from Customer Services within 48 working hours.